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Ship and Return

How long does it take to ship my order?
Your order will be processed and shipped within 48 hours, during business days. It usually takes between 2 and 3 business days for deliveries within Belgium and between 3 and 7 business days to other destinations in Europe. International delivery times vary depending on the country of destination.

Custom duties and fees vary by country and may cause a delay on the delivery time. All custom duties and fees are at the customer’s expense. We cannot be held responsible for extra costs and / or delays.

Can I track my package?
You will always receive a tracking number once your order has been shipped, so you can easily trace it at all times. Depending on the country of destination, we work with bpost, bpost world, DPD or DHL.

How much is the shipping cost in Belgium and The Netherlands?
Shipping within Belgium and to The Netherlands is free of charge on all silver and gold-plated items over €150. For our 18 carat gold collection additional shipping costs apply. For these insured shipments we charge €15 for Belgium and €18 for the Netherlands.

All returns and extra shipments are at the customer’s expense. For these extra shipments, the charged fee is €10 for Belgium and €12 for The Netherlands.

How much is the cost for international shipments?
The price for international shipments varies between €12 and €50 depending on the location it needs to be shipped to. To find out the exact price, please fill in the country of your choice while going through checkout and our web shop will automatically calculate the right shipping fee.

Which countries do you ship to?
Below you can find a list of countries we ship to. If your country is not mentioned and you wish to place an order, please contact us by email.

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, South Korea, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, The United Kingdom, The United States of America.

Shipment damaged or lost?
Studio Collect cannot be held responsible for any damage to the package or loss of the package, during the shipment.

How do I return my item(s) that I bought online?
Exchanges, returns and refunds are allowed within 14 days after you have received the package. Before sending the item(s) back, please contact us by email to arrange the exchange, return or refund.

The piece(s) must be unworn, undamaged and again sellable, send it back in its original packaging. We are not responsible for any additional costs. Try it/them on with care.

Items can be returned to the following address:

Studio Collect
Godtsstraat 19
2140 Borgerhout

How do I return my item(s) that I bought in the store?
Items purchased in our store (Steenhouwersvest 13, 2000 Antwerp and Henegouwenstraat 6, 9000 Ghent, Belgium) can be returned or exchanged in our store, and refunded in the form of a gift voucher, within 14 days after the purchase date.

The piece(s) must be unworn, undamaged and again sellable, return in its original packaging. Try it/them on with care.

What if I can't return the item(s) to the store?
If you are unable to come to our store and wish to arrange an exchange or return, please contact us by email.