size guide

bracelets:

Most of our bracelets are available in two or three different sizes:

Small → circumference of wrist 16cm
Medium → circumference of wrist 17cm
Large → circumference of wrist 18cm

The most ordered size is: Medium.
If you are not sure about your size, or if you need a bigger or a smaller size don’t hesitate to contact us.

rings:

Most of our rings are available in three different sizes:

52
54
56

This is the circumference of your finger in millimeters.
Most ordered size: 54
If you are not sure about your size, or if you need a bigger or a smaller size don’t hesitate to contact us.

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about us

Studio Collect is an Antwerp, Belgium, based jewellery label founded by Hermien Cassiers, Saskia Govaerts, Magaly Hermans and Hannah van Lith. All of our pieces are produced in Belgium.

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shipping information / delivery information

belgium

Your order will be processed within 48hours, during business days. If the item(s) you have ordered are in stock, the shipment will take approximately 5-7 business days. If the item(s) you have ordered are no longer in stock, they will be produced especially for you. In that case the delivery will be made within three weeks.
All packages will be transported via Bpost (Belgian Postal Service).
Shipping fee is €7.

europe

Your order will be processed within 48hours, during business days. If the item(s) you have ordered are in stock, the shipment will take approximately 5-7 business days. If the item(s) you have ordered are no longer in stock, they will be produced especially for you. In that case the delivery will be made within 3 weeks.
All packages will be transported via Bpost (Belgian Postal Service).
Shipping fee is €10.

international

International delivery times vary by country. Your order will be processed within 48hours, during business days. If the item(s) you have ordered are in stock, the shipment will take approximately 1 to 2 weeks. If the item(s) you have ordered are no longer in stock, they will be produced especially for you. In that case the delivery will be made within 5 weeks.
Custom duties vary by country and may give a delay on the delivery time. We cannot be held responsible for this.
All packages will be transported via Bpost (Belgium Postal Service).
Shipping fee is €20.

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general note

For wholesale inquiries and invoice information, please contact info@studiocollect.com
Studio Collect cannot be held responsible for any damage to the package or loss of the package, during the shipment.

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payment information

We only take bank transfers.
When you order (an) item(s) on our web shop, you will receive a confirmation email with a summary of your order and additional information, including cash transfer information.
As soon as we receive your payment, we will dispatch the package as soon as possible.

billing credentials:

Studio Collect
BE08 3631 4673 8913
BIC: BBRUBEBB

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return or exchange

Exchanges and returns are allowed within 14 days after you have received the package. Before sending the item(s) back, please contact us by e-mail (info@studiocollect.com) to arrange the exchange or return.
The piece must be unworn, undamaged and again salable, send it back in original packaging. Try it on with care.

Items can be returned to the following adress
Leningstraat 19-21, 2140 Borgerhout, Belgium
We are not responsible for extra costs.

Once we have received the package, we can arrange an exchange (excluding shipping costs), or arrange a refund (within 30days).

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product information

Our jewelry is handmade and produced in Antwerp.
Our jewelry is available in 18-carat gold plated or sterling silver plated brass.

Some advice for gold plated of silver plated jewelry:
Silver interacts with air, light and skin, it may oxidize.
If you want to clean your jewelry, please make sure you do this with soft cloth, never use aggressive products, these may damage the layer of gold or silver the jewel is covered with.

Do not wear our jewelry while taking a shower, washing your hands (rings), swimming, doing the dishes, etc.
Soap, perfume, chlorine and cleaning products may damage the layer of gold of silver the jewel is covered with.

Use our packaging to keep your jewelry when you do not wear it.
Do not keep your jewelry in a damp room, such as a bathroom.
Never keep your jewelry close to cleaning products.

The layer of gold or silver may fade away after a certain time. This depends on the use, skin type and how it has been handled. We can gold plate or silver plate your jewelry again. For extra information or questions about this service please contact info@studiocollect.com.

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warranty

The warranty on our jewelry lasts one year.
Our warranty covers damage caused by a manufacturing default or material defect.
Our warranty excludes damage caused by improper use.

We offer a repair service to our costumers, prices for this service depends on the type of repair. For more information or questions please contact info@studiocollect.com.

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